Shipping policy

Shipping Methods

Saffron Charme offers worldwide shipping through trusted carriers including DHL, FedEx, and local postal services. All orders are carefully packaged to ensure your jewelry arrives in perfect condition.

• Standard Shipping: 5-10 business days
• Express Shipping: 2-5 business days
• Local Delivery (select cities): 1-3 business days

Processing Time

All jewelry pieces are handcrafted with care. Please allow:

• 1-2 business days for in-stock items
• 3-5 business days for made-to-order items
• Additional time during peak seasons

Shipping Costs

Shipping fees are calculated based on:

• Destination country
• Package weight and dimensions
• Selected shipping method

Free shipping is available for orders over $150 USD to select countries.

Order Tracking

You will receive a tracking number via email once your order ships. Track your package through our website or the carrier's tracking system.

Customs & Duties

International customers are responsible for any customs fees, import duties, or taxes. These charges vary by country and are not included in the product or shipping costs.

Shipping Restrictions

We currently cannot ship to:

• PO Boxes
• Certain restricted countries (updated regularly)
• Freight forwarding addresses

Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

1. Contact us within 48 hours of delivery
2. Provide photos of damaged items/packaging
3. We will arrange for replacement or refund

Returns & Exchanges

Please see our Returns Policy for detailed information about returning or exchanging items.

Contact Us

For any shipping inquiries, please contact our customer service at [email protected] or through our contact form.