Refund policy

Refund Eligibility

At Saffron Charme, we want you to be completely satisfied with your jewelry purchase. To be eligible for a refund, the following conditions must be met:

• Items must be returned within 30 days of delivery
• Products must be unused, in original condition, and with all tags attached
• Original proof of purchase (order number or receipt) must be provided
• Custom-made or personalized items are not eligible for refunds

Non-Refundable Items

The following items cannot be refunded:

• Earrings for hygiene reasons (unless defective)
• Brooches with any signs of wear
• Items purchased during clearance sales
• Gift cards

Return Process

1. Contact our customer service at [email protected] to initiate your return
2. Pack the item securely in its original packaging
3. Include the original invoice or order confirmation
4. Ship the package to our return address (provided upon request)

We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Refund Timeline

Once we receive and inspect your return:

• Approved refunds will be processed within 5 business days
• Credit card refunds may take 7-10 business days to appear on your statement
• Original shipping costs are non-refundable unless the return is due to our error

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of delivery
• Provide photos of the damage or defect
• We will arrange for a replacement or full refund
• Return shipping costs will be covered by Saffron Charme

International Returns

For international customers:

• Return shipping costs are the customer's responsibility
• Customs fees are non-refundable
• Please mark the package as "Returned Goods" to avoid additional customs charges

Contact Us

For any questions regarding our refund policy, please contact our customer service team at [email protected] or call us at +1 (555) 123-4567 during business hours (9AM-5PM EST, Monday-Friday).